Tickets opened while the team is heads-down
MSPs work best when they're focused. Hoy answers tier-1, triages the issue, opens the ticket in their PSA, and only escalates when it has to.
Hoy has transformed our front-line support. She handles the initial call perfectly 90 % of the time, gathering all the technical details our technicians need. Our response times have improved dramatically and customer satisfaction is at an all-time high.
Amber
Managed service provider
Tailored to tech support
Better tickets
Every ticket comes complete with device IDs, error messages, steps taken, and urgency. No back-and-forth, no missing info.
Uninterupted work
Hoy takes the calls so your engineers stay focused on solving complex issues without constant interruptions.
Smarter use of people
Hoy handles repetitive intake and simple fixes, freeing human energy for high-value problem-solving and strategic projects.
Automatic troubleshooting
With clean info upfront and correct routing, technicians jump straight into solutions instead of wasting time on basics.
Knowledge base integration
Hoy resolves common first-line problems using your MSP's own knowledge base, from password resets to standard checks.
Always learning, always improving
We learn from everyone who's answered your phone, and we adapt to your voice, so every interaction feels personal and professional.
Smart, simple, in your hands
Hoy is clever enough to handle the hard bits, simple enough to just work, and flexible enough to stay in your hands.
Connects to your other stuff
No need to change a thing. Hoy works with the booking systems, CRMs, and job tools you already use, so setup is quick and painless.
Put your mind where it belongs
Of tech time wasted on call intake
Improvement in first-call information quality
Faster ticket resolution with high quality tickets