Sector playbook · Skilled trades
Answer every job enquiry, even when they're up a ladder.
Plumbers, electricians and builders miss calls because they're working, and every missed call is a job for the next number on the list. HoyCall picks up, qualifies the job and gets it in the diary.
Why trades buy
Missed calls are lost jobs.
A tradesperson on a job can't answer the phone, and a customer with a burst pipe won't leave a voicemail. They ring the next name on the list.
HoyCall answers every call, separates emergencies from quotes and captures what the trade needs to price the work. It's an easy product to prove: count the jobs captured in the first month.
What it does
What the agent handles for a trade
Qualifies the job
What's wrong, where, how urgent and how to get in, so the trade arrives prepared.
Flags emergencies
Escalates urgent jobs, like leaks or no power, straight to the trade by call or text.
Books visits and quotes
Into their calendar, around the jobs already booked.
Answers the usual questions
Service areas, call-out charges, opening hours, accreditations.
Sends a summary
Every call arrives as a short text or email with the caller's details and the job.
Remembers customers
Recognises returning customers and their address, so repeat work is quicker to book.
The demo
The demo that closes the deal
Build an agent from the trade's website, then ring it with an emergency. Owners buy when they hear it handle the call they usually miss.
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Caller
Hi, I've got water coming through the kitchen ceiling.
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Agent
Sorry to hear that. Is it still coming through now, and have you been able to turn off the stopcock?
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Caller
It's still dripping. I don't know where the stopcock is.
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Agent
It's usually under the kitchen sink. I'm marking this as urgent and passing it to Mark now. Can I take your address?
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Caller
14 Elm Road.
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Agent
Thanks. Mark will call you back on this number in the next few minutes.
Integrations
Jobs land where the trade already looks
Visits go into their calendar and leads into their CRM. Job-management systems can be connected as custom integrations.
Rollout
From first demo to live
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Demo
15 minutes
Build an agent from the trade's website and let the owner ring it.
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Questionnaire
30 minutes
The owner confirms services, areas, call-out rules and what counts as an emergency.
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Build and test
About two hours
Connect their calendar, then test five real scenarios by phone.
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Go live
15 minutes
Forward their number, then review the first week of calls together.
Add trades to your offer.
Thirty minutes with us is enough to see whether HoyCall fits your client base.